So, a while back, Ryan and I bought Kamryn a set of Beauty and the Beast Figurines. It was a set of 7 that came with:
Beast
Belle (in her Yellow dress)
Belle (in her blue dress)
Gaston
Lumiere and Cogsworth
Mrs. Potts and Chip
And Phillipe (the horse)
When we bought them, Kamryn LOVED the movie "Beauty and the Beast" and she played with the characters all of the time. We took them to church a few times. Then one day I noticed the Beast was missing. Kamryn also noticed and kept asking for "Beast". I have looked EVERYWHERE but he is nowhere to be found. I figure we lost him at church somehow--probably another family picked him up with their toys on accident. So now Kamryn has been playing with the characters but she uses Gaston to dance with Belle and kiss Belle etc. (seems very wrong, doesn't it?!)
For a while now, Ryan and I kept talking about writing Disney to see if they would send us a new Beast figurine. Ryan was positive they would do it. I was a little skeptical since it comes in a set and kids always lose toys! Can you imagine if every family who lost a toy wrote in for a replacement? That would be crazy! But I wanted to try and see because what is the harm in that?! (and then Kamryn would be happy too!) :)
So, Ryan and I sat down one night and wrote the Disney store something like this:
"Hi! My name is Kamryn. I am 2 years old. My mommy and daddy bought me the Beauty and the Beast 7 piece figurine playset because I love Beauty and the Beast. I watch the movie all of the time. But now my Beast character is missing. I'm sad. Now Belle has to marry Gaston. Will you please send me a new Beast character?
I live at ... (gave them our address).
Thank you,
Kamryn (age 2)"
And we sent it.
2 days later we got a reply:
"Dear Kamryn,
Thanks for the email and the chance to help!
At your earliest convenience, please send your full name, address,
telephone number and online order number so that we can move forward
with a resolution. If you?d prefer, please call (800) 328-0368 with
this information and we will be happy to assist you.
We look forward to hearing from you again very soon!
Sincerely,
Stacey
The DisneyStore.com Team"
So, we replied with our name and address and told them we bought it in the store so we didn't have an order number. Is there someone else we need to contact in that case?
Then we got this reply:
"
Dear Kamryn,
We are sorry that you lost the Beast figurine from your playset. We will be happy to send you a new Beast next week so that Belle will not have to marry Gaston. Thank you for your message and we hope you will enjoy playing with your full figurine set.
Sincerely,
Ashley"
I was so excited! :) This is why I love Disney! And I will never doubt again! haha
Then yesterday we got a knock at our door.
It was a package -- addressed to Kamryn! Her first package at age 2! :)
What's inside?!
When Kamryn saw it she said "Beast!" and grabbed it.
Then she said "Belle?" Smart girl!
So, we went into her room and found Belle!
They kissed...
They Danced...
It was a joyous reunion!
And that is why we love Disney!